Privacy Policy

Respecting your privacy is of utmost importance to us. We aim to provide you with a clear understanding of why we require specific information from you, how we utilize it, and the measures we implement to ensure its security.

Health and Medical Data

When you utilize our services, please be aware that we do not gather information pertaining to your health, including:

  • General health status.
  • Information about symptoms, treatments, and medications.
  • Details regarding medical procedures, such as surgeries, scans, or X-rays.

Technical Information and Analytics

When you visit our website, we may collect the following data, subject to your device or browser settings:

  • The IP address used to connect your mobile phone or other device to the internet.
  • Browser information, such as Google Chrome or Apple Safari.
  • Login and operating system details.
  • The make and model of your device.
  • Resettable device identifiers.
  • Time zone, language, and location settings.
  • Your mobile network provider and your approximate location (based on your IP address).
  • Information about your visit to our website or use of our app, including when you first visited and how frequently you've visited.
  • Details regarding the products or services you viewed or used.
  • App response times and updates.
  • Information about your interactions, such as which notifications you opened.
  • Any phone number used to contact our customer service.

We collaborate with other companies that provide us with analytics and advertising services for the following purposes:

  • To gain insights into how users engage with our services.
  • To display advertisements for our services across the internet.
  • To assess the performance of our services and advertisements.
  • It's important to note that your health information is not utilized for these advertising services.

Cookies

We employ 'cookies' on our website. These are files that are stored on your phone, tablet, or computer when you browse a website. Cookies gather data about your website usage and the specific pages you visit. Rest assured, we do not use cookies to collect or track your medical or health-related information.

How We Safeguard Your Information

At our organization, we prioritize the security and privacy of your data. Our dedicated in-house IT department is entrusted with the responsibility of ensuring the security of the systems that house your information. Your data is securely stored on our systems, which are fully compliant with ISO 27001 and Cyber Essentials standards for security. We subject our systems to annual penetration testing to maintain their integrity.

We go to great lengths to safeguard the security of your personal information during all communications with you, employing secure communication methods and secure software protocols. Additionally, we encrypt all data at rest, and we enforce physical, electronic, and procedural safeguards for the secure storage and disclosure of your personal information. These security measures may occasionally necessitate identity verification from you before disclosing personal information.

Policy Updates

We may periodically update this policy. In the event of significant changes, we will notify you and provide the opportunity for you to review these updates.

If you agree with the changes, no action is required. Simply continue using our services under the updated policy, and we will assume that you are satisfied with the way we handle your data.

Should you disagree with the revisions, you have the option to discontinue using our services at any time.